Message from the President

3/27/2020 12:00:00 AM

Message from the President

For several weeks now, we have been facing exceptional circumstances related to the spread of the COVID-19 virus and we are monitoring the situation very closely. We wish to emphasize that your health and well-being are very important to us and that each of our decisions reflects this concern.

In order to minimize the stress on our health care system caused by the spread of the COVID-19 virus, we are doing our part by taking all the necessary measures to ensure our participation in the collective effort of social isolation recommended by government and health authorities. All this while also taking significant measures to prevent business interruption. While this may translate into some changes in the ways we operate, it will not affect our ability to provide you with the same excellent customer service you are used to.

One of our initiatives consists in avoiding face-to-face meetings. Although our Company remains open, our reception at the office located at 770 Main Street in Moncton is temporarily closed while our teams are working remotely for an indefinite period. However, our teams remain available to serve you. We therefore encourage our clients to contact us.

Furthermore, we wish to reiterate that Assumption Life has been a pioneer in establishing a fully digital process for more than 10 years and independent organizations have recognized our powerful capability to service customers from coast-to-coast.

We understand that in these times of uncertainty our customers may have more questions than usual. Our team is committed to working even harder to respond to your inquiries and adapting our processes based on the needs of this exceptional situation. We thank you in advance for your patience in the weeks to come.

We greatly appreciate your trust.

Sébastien Dupuis
President and CEO